Element Guangzhou Baiyun

Upon arrival, we had thought we lost our bag in the taxi, and we contacted the staff. Galen, a young staff, persistently tried to help us out. He even agreed to help us call a taxi driver to see if the bag was in the taxi. He was very empathetic, and he was very candid about where he thinks the bag was. So, without giving up, we contacted a taxi driver, and we were able to actually retrieve the bag in the trunk, despite what the taxi driver had said initially. Because of Galen, it made the rest of us stay a lot more memorable. He even went out of his way to be personable as well, and this is the kind of experience we look for in a high-end hotel. A personalized help. And because of this experience, we look forward to coming back and staying at this hotel in the future.

It is a new hotel with nice and modern interior design. The rooms are spacious enough with comfortable beds and sufficient amenities. Both the room and bathroom were spotlessly clean. There was a wide variety of food at the breakfast buffet (both Chinese and Western style). The hotel is located close to the metro station (5 minutes walking distance).

I arrived at 0100am and I had just travelled 18 hours to get to Guangzhou. I was exhausted. I arrived and they said my room was taken. I was so tired the night manager upgraded me to a suite. I had the biggest room and it was lovely. The view the location and atmosphere was just amazing.

It was very clean and modern. Our room was large and had a small kitchenette with stove and microwave. The hotel gym was really big with a lot or equipment. Best hotel gym I’ve used.

The property was very good super clean, stuff helpful Breakfast was supper even for Muslim can find many things to eat, having shuttle bus to Canton fair, and 5min walking from Baiyun Culture Center Metro station which make easy to move any time.